In this session we will explore keys to developing a sales and service culture. We’ll address the following:
The difference in a Member Centric and Product Centric Sales Focus
The difference in organizational culture and organizational focus
The four must haves to create culture.
Speaker: Michael Neill, is the President and founder of Michael Neill & Associates, Inc., and the author of two books, Creating and Maintaining a Credit Union Sales and Service Culture, and Coaching for Performance. Additionally Mike is one of the most sought after speakers in the Credit Union Movement.