Your telephone is the most efficient tool in reaching your members to collect on a past due account. Collectors who use persuasive and personalized words often have the most success. The right words can increase payments in full, calm angry members and sometimes sway apathetic consumers. Learn some tips on how to make the words work for you in your credit union's collections.
Speaker: Sheila O’Leary is the manager of Creditors’ Resource Service, a full service collection agency for Credit Unions. Sheila has been with the Illinois Credit Union League for over 25 years and is a frequent industry speaker and instructor on collection and bankruptcy topics. She continuously lobbies for creditors’ rights as a Board Member and Past President of the Illinois Collectors Association she serves on the Council of Delegates and various committees for ACA International and member of the Association of Credit and Collection Professionals.