One-day training: Cross Selling & Service - Presented by Mike Neill

New date for training with Mike Neill - Wednesday, October 15, 2014

Target Audience: Executives, Managers and Supervisors

Training teaches employees what to do . Coaching allows employees to learn HOW to do it by transferring information from the classroom into the workplace . Most credit unions over-manage their employees and under-coach them by a significant factor . The result is employees who are disengaged in the efforts we desire for them .

“How many do I have to do?”
“Do I have to do it when we are busy?”
“Do I have to do it on Friday?”
“How about when we are short-handed?” “What if I get it one month but not the next?” “Will I get written up for it?”

If these quotes caused your eye to twitch a bit you need to come to Coaching for Sales and Service Performance .

In this training you’ll learn

The Characteristics of an Effective Coach
The Differences in Coaching and Management
How Over-Management Creates Dis-engagement
How Coaching Creates Engagement
What Coaches Do and How They Think
Why Do Employees Under-Perform
How to Diagnose the Cause of Employee Under-Peroformance How to Redirect Every Type of Under-Performance
How to Effectively Confront Ineffective Behaviors .

Speaker: Michael Neill

Mike is the President and founder of Michael Neill & Associates, Inc ., and the author of two books, Creating and Maintaining a Credit Union Sales and Ser- vice Culture, andCoaching for Maximum Performance . Mike also is the author of the most popular research work in the history of The Filene Research Insti- tute, Attributes Common Among High Performing Managers . Additionally, Mike is one of the most sought after speakers in the Credit Union Movement .

Prior to starting MNA in 1998, Mike worked as a senior executive where he led the credit union to a number two ranking, in member product penetration and in the top twenty-five in “value to member .”

In addition to an undergraduate degree in Organizational Development, Mike is certified as a Servant Leader, through Gonzaga University, and as an Executive Coach, by the International Coaching Federation . Mike is closing in on the completion of an M .A . in Organizational Leader- ship at Gonzaga University 

Date 10/15/2014 9:00 AM to 4:00 PM
Utah Credit Union Association
1805 South Redwood Road Suite 200
Salt Lake City, UT 84104
(801) 972-3400

Registration is currently not open for this event.