RELEASE DATE: SEPTEMBER 28, 2026
ESTIMATED DURATION: 75 MINUTES

UDAAP compliance remains one of the most challenging areas for credit unions because its boundaries often seem to shift with every new enforcement action. While the standards for ‘Unfair, Deceptive, or Abusive’ practices can appear subjective, the consequences of a violation—ranging from massive regulatory fines to irreparable reputational damage—are all too real. This session moves beyond theory to provide a practical roadmap for identifying hidden risks within your institution. We will analyze recent regulatory trends to help you transform your complaint management and operational oversight into a robust defense against UDAAP scrutiny.

Attendees will learn:

• Legal definitions of Unfair, Deceptive, and Abusive acts
• High-risk areas for potential UDAAP issues
• Recent regulatory actions and NCUA guidance

SUBJECT MATTER EXPERT

Kristen Tatlock is a dynamic, nationally recognized speaker and trusted compliance consultant with more than 36 years of hands-on experience in the credit union world. Known for her deep expertise, Kristen helps credit unions navigate the complex landscape of regulatory compliance—from advertising rules and social media policies to Regulation E, Regulation Z, the Bank Secrecy Act, Fair Lending, and just about every other compliance challenge out there.She’s a prolific writer and editor, having authored countless articles, white papers, and compliance manuals, and she’s the creative force behind many widely used training programs. Kristen holds national certifications in Compliance and the Bank Secrecy Act and is a sought-after trainer at both national and state-level events, where she shares her knowledge with clarity, energy, and real-world insight.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training. 

EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program the same day an updated version is being released.

RELEASE DATE: OCTOBER 5, 2026
ESTIMATED DURATION: 75 MINUTES

This program description is pending from the subject matter expert. Please check back in the coming days for details.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 
EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released.

RELEASE DATE: OCTOBER 5, 2026
ESTIMATED DURATION: 75 MINUTES

This training breaks down the fundamentals of trusts and other fiduciary accounts in the context of credit union services so staff can confidently open, service, and manage these accounts. You’ll learn how common fiduciary account types are structured, how ownership and authority are determined, what documentation must be reviewed and retained, and which risk management and red-flag considerations to keep in mind. The session translates key trust concepts into plain English, with a practical focus on identifying the fiduciary relationship and confirming who is (and is not) permitted to access the account.

SUBJECT MATTER EXPERT:

Jamin Carlisle has 15 years of experience in banking and credit union compliance as well as the Credit Union Compliance Expert (CUCE) and BSA Compliance Specialist (BSACS) certifications. His primary areas of expertise include BSA/AML, vendor management, disaster recovery, and staff training. In addition to in-house credit union compliance experience, he has served on planning committees for fraud awareness and elder abuse conferences and given presentations to local community colleges, high schools, and community groups.

Aux is a CUSO (Credit Union Service Organization) located in Lakewood, Colorado, near Denver. Our company has been around since 1992, originally founded to assist credit unions with shared branching and service centers. Although we have evolved over the past two decades into something much more complex and diverse, one thing remains the same: our core reason for existence. We are here to help the people “who help the people,” as the old credit union saying goes – to help credit unions help their members.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.
EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program the same day an updated version is being released.