The world’s upside down. People are anxious, uncertain, and looking to you for direction. You’re used to going from problem to solution in 2.2 seconds—but right now, everything just feels heavy.

This talk is for the leaders who can admit the load is getting hard to carry… and still have to keep going.

Because real resilience doesn’t look flawless—it looks shaky, human, and still in motion.

We’ll explore six ways to reinforce your resilience so you can stay steady without pretending you’re fine. This isn’t about staying tough. It’s about leading through the mess with grace, grit, and honesty, and showing your people how to do it too.

Who is the Ignite Series for? The Ignite Series is designed to enhance your leadership skills and help you become your best leader. It will be valuable to anyone in your organization who leads a team, from the frontline to the CEOs.

Understanding who truly owns and controls member accounts is a critical component of an effective BSA/AML compliance program. In this webinar, Tyler Draffan, Compliance Specialist with ViClarity, will walk through the key requirements and expectations related to Beneficial Ownership and Member Due Diligence for credit unions. The session will cover regulatory requirements, practical application for account opening and ongoing monitoring, documentation and recordkeeping expectations, and common examiner findings. Attendees will gain practical insights to help strengthen controls, reduce risk, and maintain compliance.  This webinar is ideal for BSA/AML officers, compliance and risk management staff, frontline and member service teams involved in account opening, lending and operations personnel, audit staff, and anyone responsible for customer/member due diligence or beneficial ownership compliance.

Stop payment requests can present complex operational and legal challenges for credit unions. This session will provide a clear, practical overview of the rules governing stop payments across different types of transactions and payment channels.

We’ll begin with a discussion of stop payment rights under the Uniform Commercial Code (UCC), including how members can request stop payments on checks they have written, applicable timeframes, and the legal effect of those requests. We’ll then contrast those rules with stop payments involving credit union-issued instruments, such as teller’s checks and cashier’s checks, where the ability to stop payment is far more limited and subject to different legal standards.

The session will also cover stop payment protections for electronic funds transfers under Regulation E, including timing requirements and member rights when attempting to stop preauthorized or recurring payments.

Finally, we’ll walk through key operational considerations, including how members may request stop payments, the credit union’s obligation to act on those requests, and best practices for documenting and maintaining stop payment orders to ensure compliance and reduce risk.

Whether you work in operations, compliance, or member service, this webinar will help you navigate stop payment requests with confidence and consistency.