eTrain Webinar: Credit Card Compliance

Program Description

When it comes to credit cards, Truth in Lending has a lot to say. In this webinar, we explore all of the ins and outs of credit card compliance from issuance to error resolution to special rules for deceased cardholders.

We will also be looking at:

  • Which rules apply when dealing with college students vs. rules for applicants under 21
  • The differences between debit and credit card error resolution requirements
  • What constitutes unauthorized use
  • How the special credit card rules impact the credit union’s program
  • Rules for raising the rate on a credit card
  • What you need to know about offering “fixed” rate cards
  • How payments must be applied

Who should attend?

Managers and supervisors in these departments:

  • Compliance
  • Lending
  • Marketing
  • Business Development
  • Member Service
  • Operations

About the presenter:

Mary-Lou Heighes, CUCE, is President and founder of Compliance Plus, Inc., which helps credit unions large and small with the development of compliance programs and compliance training and assistance. She provides compliance training all over the country for various state leagues and credit unions, and also speaks at numerous credit union conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools, has conducted dozens of webinars for credit union related organizations throughout the country, and has written articles for Credit Union Magazine. She spent many years working on the very laws and regulations she trains on today.

Don't miss a minute of the exciting eTrain webinar series! For more information about upcoming programs, please email your questions to or call 800.472.1702 and select option 2.

February 14, 2018    11:00 am - 12:30 pm MT
Your Office or Home
FREE for Power Learner Passport
$195 for League Member Non-PLP
$390 for Non-League Members

register for event


Wed, Feb 14, 2018 11:00 AM to 12:30 PM

(801) 972-3400