eTrain Webinar: The Do's & Don'ts of ACH Dispute Handling


Program Description

Financial institution retail centers and call centers are often faced with handling consumer disputes of ACH debits on their account. Many situations aren’t covered in the ACH rules book guidelines nor is here any clear direction from other resources. This session focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance plus tips on handling these issues.

Who should attend?

This program is excellent for someone new to ACH dispute situations and is a refresher course for those more experienced ACH processors.

About the presenter:

Rayleen Pirnie is a recognized payments risk and fraud expert who works with financial institutions and businesses across the nation to help them understand today’s threats and develop appropriate risk mitigation strategies. She also speaks to consumer groups revealing real-world methods to reduce the chances of devastating frauds, and law enforcement on payment system processing and evidence collection in electronic payment channels. Rayleen’s areas of expertise include regulatory compliance, payment system risk management, cybercrimes, and information security.

Don't miss a minute of the exciting eTrain webinar series! For more information about upcoming programs, please email your questions to or call 800.472.1702 and select option 2.

February 21, 2018    11:00 am - 12:30 pm MT
Your Office or Home
FREE for Power Learner Passport
$195 for League Member Non-PLP
$390 for Non-League Members

register for event


Wed, Feb 21, 2018 11:00 AM to 12:30 PM

(801) 972-3400