Teller Training - with John Baptista

Every financial institution is, by its nature, a target for losses.

In working with money, you handle something everyone wants, and that some people will try to take illegially. Losses can amount to hundreds of thousands, from a variety of illegal activities: robbery, falsified negotiable instruments, and more.

Can anything be done to eliminate this type of activity? The answer is no! Lossess will occure. They're an unfortunate part of the business. What you need to do is learn to detect and minimize the frequency of losses. You must spot the amateurs and hope to spot the professionals

What's frustrating is that many losses are avoidable, if only the red flags and warning signs were heeded. 

In this highly-informative program, you will learn how to recognize and prevent potential losses and errors, and spot the red flags. Discussion topics will include: 

  • Identification: why it's so important
  • Counterfeit money
  • Negotiable Instruments
  • Understanding "negotiationg" vs. "paying"
  • Why most of the checks accepted are accepted out of courtesy
  • Red flags one must spot
  • Other types of losses:  ATM, online
  • Balancing
  • Robbery
  • Educating members to assist in loss prevention

This program will discuss these issues and provide you with appropriate controls and practices to neutralize events of this type


Tue, Apr 24, 2018 9:00 AM to 4:00 PM

(801) 972-3400