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eTrain Webinar: I'm NOT a Salesman!
Have you adopted a “sales culture” recently? Noticed mutiny on the part of some employees?
No one likes to be sold to, yet everyone loves to buy. Your position in the company is not that of a salesman. You are a solution provider! When members see you as knowledgeable and concerned, they will look to you for suggestions. Your focus is to put ONE person in a better situation.
In our highly-interactive time together, you’ll find a multitude of solutions for your members’ everyday problems…solutions specifically offered by your organization. You’ll discover techniques to use when you take responsibility for attitudes, yours and the members’, and learn to mirror for effectiveness. You’ll walk away with a clear focus. And you still won’t be a salesman!
Who should attend?
Credit union professionals who provide financial management solutions either on the phone or face-to-face, especially in these positions:
- Member Service
- New Accounts
- Call Center
About the presenter:
Becky McCrary is an internationally recognized expert on building business relationships through leadership, service and inspiration. She has taken her wit and wisdom to credit unions and their associations in 39 states, the Caribbean and the Gulf of Mexico. Yes, she was on a cruise ship, but she was speaking, so it still counts!
Becky knows the world of service. She spent 20 years in the banking industry. From Call Center Manager to Business Development Manager, from teller to mortgage loan officer, from branch manager to volunteer, Becky has lived credit unions. She is a highly sought after speaker and trainer and was a featured writer for CUNA's Frontline Newsletter for four years!
Don't miss a minute of the exciting eTrain webinar series! For more information about upcoming programs, please email your questions to eTrain@ccul.org or call 800.472.1702 and select option 2.
June 20, 2018 11:00 am - 12:30 pm MT
Your Office or Home
FREE for Power Learner Passport
$195 for League Member Non-PLP
$390 for Non-League Members
dateWed, Jun 20, 2018 11:00 AM to 12:30 PM